Return & Refund Policy

Returns & Refunds

We want you to be happy with your purchase. If you have received a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, please contact us.

Return Window

Return requests must be submitted within [7 days] of delivery.

Eligible Returns

Products may be eligible for return if they are:

Damaged or defective

Incorrectly delivered

Unused and in original condition

In their original packaging, where applicable

Non-Returnable Items

Certain products may not be eligible for return, including products that are:

Used or damaged after delivery

Missing original packaging or accessories

Customized or personalized, where applicable

Specifically marked as non-returnable

How to Request a Return

Contact us at [support@urbankart.club] with:

Order number

Product name

Reason for return

Photos/videos showing the issue, where applicable

Our team will review your request and provide further instructions.

Refunds

Once an approved return is received and inspected, the refund will be processed according to the applicable payment method and our refund policy.

Important: Customize this policy to match your actual fulfillment and refund practices and applicable Indian consumer/e-commerce requirements.