Return & Refund Policy
Returns & Refunds
We want you to be happy with your purchase. If you have received a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, please contact us.
Return Window
Return requests must be submitted within [7 days] of delivery.
Eligible Returns
Products may be eligible for return if they are:
Damaged or defective
Incorrectly delivered
Unused and in original condition
In their original packaging, where applicable
Non-Returnable Items
Certain products may not be eligible for return, including products that are:
Used or damaged after delivery
Missing original packaging or accessories
Customized or personalized, where applicable
Specifically marked as non-returnable
How to Request a Return
Contact us at [support@urbankart.club] with:
Order number
Product name
Reason for return
Photos/videos showing the issue, where applicable
Our team will review your request and provide further instructions.
Refunds
Once an approved return is received and inspected, the refund will be processed according to the applicable payment method and our refund policy.
Important: Customize this policy to match your actual fulfillment and refund practices and applicable Indian consumer/e-commerce requirements.