FAQs

Frequently Asked Questions

How can I place an order?

Browse our website, select your preferred product, add it to your cart, and complete checkout.

What payment methods are available?

Available payment methods are displayed during checkout.

How can I track my order?

If tracking is available, you will receive the relevant tracking information through the contact details provided with your order.

How long does delivery take?

Delivery time depends on your location and courier operations. Check your order confirmation or delivery updates for the available estimate.

What should I do if my product arrives damaged?

Contact support@urbankart.club with your order number and photographs or videos showing the issue.

Can I request a return or refund?

You may request a return or refund if your order meets the applicable policy conditions. Please review our Return and Refund Policy.

How can I contact UrbanKart?

You can contact our support team at support@urbankart.club.

Is online payment secure?

Payments are processed through the payment options available at checkout. Always complete payments through the official checkout process.

Thank you for shopping with UrbanKart!