Return and Refund Policy

Return and Refund Policy

At UrbanKart, customer satisfaction matters to us.

Return Requests

If your product arrives damaged, defective, incorrect, or otherwise qualifies under our return policy, please contact our support team.

Please provide your order number, a description of the issue, and clear photographs or videos where relevant.

Return Eligibility

Products must meet the applicable return conditions communicated by UrbanKart.

Certain products may be excluded from returns where permitted by applicable law.

Refund Process

Approved refunds will be processed through the applicable payment method or another legally permitted method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and assist you.

Contact Us

Email: support@urbankart.club

Please contact our support team before sending any product back.

This policy does not limit any consumer rights available under applicable law.